Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #1:

Technology Training:  Hardware, Software, and Network

Goal 1:

To assess the current skill level of all full and part-time faculty and staff in order to effectively provide appropriate technology training.   

ACTION STEPS

TIMELINE

Key Performance Indicators

Develop a skill assessment that is easily administered and immediately accessible for individual feedback

Fall 2003

Develop a survey instrument that is easily administered

Fall 2003

Submit survey instruments to the following bodies for review and comments: NC faculty council, TAC, and Division Reps

Fall 2003

Administer skill assessment and survey

Integrate results with service requests

Spring 2004

Determine needs and prioritize training

Spring 2004

Computer Staff Development Training.

Status Update -

- Francine Underwood provided Blackboard training. Spring 2004

- Harold Seymour offered computer training.  Fall 2004

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #1:

Technology Training:  Hardware, Software, and Network

Goal 2:

To develop a system to provide full and part-time  faculty and staff with appropriate technology training in software and hardware needs, both on-line (24/7) and face to face. E-mails, Internet Browsers, Online Services, MS Office Suite, Windows OS, Basic Networking, Webadvisor, Datatel, Blackboard, Computer Lab Software, Scanners, Camera, Laptops, Projectors, Backing up data, Trouble shooting computer problems, Trouble shoot network problems, Grading.

ACTION STEPS

TIMELINE

Key Performance Indicators

Develop a comprehensive online list of training opportunities throughout the north centers

Fall 2003 and ongoing

Identify and prioritize the modes of delivery based on cost, accessibility, and effectiveness

Spring  2004

- Identified Blackboard as the primary method of online course delivery.

- Title V Coop Grant has been approved and provides goals for online courses and associate?s degree.

Develop curriculum for training sessions 

Spring 2004

Harold Seymour provided training session on curriculum development.

Schedule training sessions

Fall 2004

Harold Seymour offered computer training.  Fall 2004

Evaluate effectiveness of training

On Going

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #2:

Technology Support Procedures and Response Time

Goal 1:

To provide a sufficient level of technical support for each campus to enable immediate response time in solving computer problems in the classrooms, labs, critical-service support areas, and offices

ACTION STEPS

TIMELINE

Key Performance Indicators

Hire staff to attain a ratio of 1 tech assistant to 150 computers with a minimum of 4 techs ? 2 at each site (Clovis and Madera) with coordinating schedules covering the teaching day and supporting Oakhurst

Fall 2004

Staffing ?

Approval for the following positions:

1 F/T MCRT approval by BOT in Nov, 2004

1 F/T Network Coordinator becomes our next top priority for the future classified positions.

Implement a process to achieve response times for recognizing service requests for classrooms, labs, and other instructional related activities in 15 minutes; student services related requests such as counseling, financial aid, DSP&S will have a maximum of a 30 minute response time; all other areas would be a 1-hour maximum response time

Fall 2004

Provide the tech support staff with a pager, a PDA, a phone, or other device for immediate communication

Fall 2004

Increased the number of communication devices ? purchased new walkie-talkies.

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #2:

Technology Support Procedures and Response Time

Goal 2:

To provide a system of priorities to help determine which call for computer technical support or service is most important or critical to service

ACTION STEPS

TIMELINE

Key Performance Indicators

Evaluate current technical support system and determine most frequent types of service requests to begin prioritization process

Spring 2004

Meetings were held during the month of Nov. 2004 to determine technology needs and development of a short-term plan.

Establish criteria for prioritization

Spring 2004

Equipment  and software from a variety funding sources are planned to be use to upgrading classrooms (data projectors and smart panels), computer lab replacements, video conferencing equipment, T1 data lines, printers, etc. ? by Dec. 2004

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #2:

Technology Support Procedures and Response Time

Goal 3:

To provide a method for an effective service request submissions

ACTION STEPS

TIMELINE

Key Performance Indicators

Evaluate the existing method used for service requests; implement recommendations for improvement including feedback at completion of task

Spring 2004

Determine appropriate response time for each area

Spring 2004

Implement the web based service request form

Spring 2004

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #2:

Technology Support Procedures and Response Time

Goal 4:

To provide an on-line help desk for staff, faculty and students

ACTION STEPS

TIMELINE

Key Performance Indicators

Provide service 7 days a week, eighteen plus hours a day (6:00 a.m. - 12:00 a.m.)

Summer 2005

Use the help desk as a clearinghouse for technical assistance/service request forms

Summer 2005

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #2:

Technology Support Procedures and Response Time

Goal 5:

To identify procedures for roll-out of new software/hardware and upgrade of systems

ACTION STEPS

TIMELINE

Key Performance Indicators

Utilize software request forms

Summer 2004

Develop a system to track new software updates and identify who receives which software

Summer 2004

Rotate hardware based upon seniority

Summer 2004

Develop and manage a database that will track all hardware and software; including upgrades, licensing, and service contracts

Summer 2004

Notify faculty and staff of future updates and anticipated impact on their job

Summer 2004

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #2:

Technology Support Procedures and Response Time

Goal 6:

To provide an emergency plan of action for mission critical areas of the educational process  (example:  replacing a nonfunctional printer in A&R during registration period)

ACTION STEPS

TIMELINE

Key Performance Indicators

Identify and prioritize areas that may need an emergency plan

Summer 2004

We identified the areas of Financial Aid, A & R systems.

We replaced these areas with new computer systems.  Including a new Web-Room for Financial Aide.

Develop a plan for those areas including response times, appropriate steps, and contact person

Summer 2004

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #3:

Technology Equipment, Supply, and Infrastructure

Goal 1:

Address the computer hardware, software, networking, and peripheral needs of the North Centers

ACTION STEPS

TIMELINE

Key Performance Indicators

Insure DL equipment is fully operational at all times

Fall 2004

All NC sites - Plans for new video conferencing equipment to be installed by January 2005.

Provide fault-tolerance servers to house course-management software and Web pages

Fall 2003

Provide wired and wireless access points at each NC campus sites

Fall 2004

Improved wired infrastructures at all sites and plans for wireless at Madera.

Continue to update computer hardware for f/t and p/t faculty, staff, classroom, and labs (36 months rotation)

Spring 2004

New computers for the labs in 3 instructional labs at Madera.  Plans to installed new anti-virus servers at CC, MC, and OC.

Evaluate the software needs of each division and department

Fall 2004

Annual assessment identify by division.

Provide system to backup the information on our PC?s across the NC to avoid crashes

Spring 2005

Plans for possible additional equipment may be part of our 2005-2006 Lottery funds.

Provide the NC with high speed network transmission to nodes

Spring 2005

Plans for addition of T1 lines for Clovis and Madera ? Jan 2005

Provide large storage device for all computers

Spring 2005

Possible additional equipment may be part of our 2005-2006 Lottery funds.

Provide DSP&S with adaptive software for Accuplacer (placement testing) in large print, Braille, and taped version

Fall 2005

High Tech computers/room for DSPS students have been installed at Clovis and Madera ? Fall 2005

Provide accommodations for DSP&S students in the computer labs

Fall 2004

New labs at both Clovis and Madera are ADA compliant/

Provide access to scanners

Spring 2005

Scanners are in the computer labs for demonstration purposes.  Need to have one installed in our libraries (Clovis and Madera) for student?s access.

To acquire scaleable computers and other technology equipment that can

be upgraded as new needs require higher computing power

(plans need to be developed)  - New antivirus file servers have been planned for installation ? Jan 2005

Acquire technology for student use

- Kiosks

- Student Laptop Program

- Online Storage for class projects

Summer 2006

Team/committee:

Technology Planning Committee

Date

May 28, 2003

Category #3:

Technology Equipment, Supply, and Infrastructure

Goal 2:

To Provide funds/resources for tech upgrades

ACTION STEPS

TIMELINE

Key Performance Indicators

Explore the grant availability for technology funding

Fall 2004

Title V Coop Grant and ELC for 2004-2007 years.

Explore partnerships with businesses

Fall 2004